Refund Policy

Mindley offers a 7-day refund window from the date of your initial purchase. If you are not satisfied with a paid plan, you may request a full refund within seven (7) calendar days of the transaction, provided the request meets the eligibility conditions below.

Refunds within the window are granted primarily where there is a genuine service issue.

• Technical failures that prevent you from using core features and that our team is unable to resolve.
• Billing errors, such as duplicate charges or being charged after a valid cancellation.
• Accidental purchases reported promptly, where the premium features were not substantially used.

To keep the Service sustainable, some situations are not eligible for a refund.

• Requests made after the 7-day window has passed.
• Change of mind after substantial use of premium generation limits.
• Dissatisfaction with AI output quality where the Service otherwise functioned as described, since AI results can vary.
• Violations of our Terms that led to suspension or termination of your Account.

You may cancel your Subscription at any time from your account settings. Cancellation stops future renewals so you will not be charged again. Your premium access remains available until the end of the current paid period, after which the account reverts to the free tier. Cancelling does not automatically trigger a refund for the current period unless you also qualify under the refund window above.

To request a refund, email our support team from the address associated with your account and include your account email, the approximate date of purchase, the plan you subscribed to, and a brief description of the reason. Providing these details helps us verify and process your request quickly.

Approved refunds are processed within 5–7 business days. Refunds are issued to the original payment method used at purchase. Depending on your bank or payment provider, it may take a few additional days for the amount to appear on your statement.

If you believe you have been charged incorrectly, we ask that you contact us first so we can resolve the issue directly and quickly. Initiating a chargeback without contacting us may result in temporary suspension of your account while the dispute is reviewed. We are committed to fair and prompt resolution of any legitimate billing concern.